Shipping policy
Thank you for visiting and shopping at Deep Discount Sales.
Shipment processing time
All orders are processed within 1 business day of receipt. Orders may not be processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping rates will vary depending on Province.
Note: Nunavut, Northwest Territories and Yukon please contact for shipping rates before buying.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Damages
If you received your order damaged, please file a claim with us via email. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside of Canada.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by carriers. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Deep Discount Sales will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call 905-868-0280
- Or alert us at deepdiscountsales1@gmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.